As an IUSM student, what are my email options?

An or email address directed to Exchange email without forwarding is required. It is your responsibility to use your IU Exchange email for all official school communication. You must also check your IU email regularly. 

Are there any advantages to using Exchange?

Yes, there are several advantages:

  • Exchange offers greater security than any of the other options. Because students in any of the health professions come into contact with patient information, this enhanced security is essential.
  • Exchange users are allotted 50 GB of storage. 
  • Exchange has many additional, easy-to-use features.
  • Personal calendars and shared calendars are a valuable tool.
  • Exchange is required for all medical students.
Is it ok to forward my Exchange email to another host, such as Gmail or Hotmail?

No. Using Exchange is mandated because of its enhanced security. Also, if you have Exchange but don’t read it, you will miss official emails from IUSM. 

See Forward your IU email

Why am I required to use Exchange email instead of Gmail at IU?

Using Exchange is mandated because its enhanced security helps to safeguard patient privacy.

I forgot my password. What should I do?

Contact support center based on your campus location.

If I have problems setting up my email, who can I contact?

Contact support center based on your campus location.

How can I access my Exchange email?

You can use the web interface, which is located at

You can also use the Outlook email client, which comes with Microsoft Office. To download Microsoft Office, go to For instructions on setting up the Outlook desktop client, see

For instructions to set up Exchange on your mobile device, see 
Configure your IU Exchange email if you haven’t yet been migrated to Exchange Online

Where did that important email go?

Spam filters can be unpredictable. To prevent delivery errors caused by over-zealous filters, take these precautions.

I am planning to take a year off. Will my email account expire/become inactive in that time-period?

To ensure that your email will not be deactivated, Office of Student Affairs must make a change of status request on your behalf. Contact Student Affairs by calling 317-274-1965 or send an email.

How can I set up my Exchange email?

Follow the instructions on this page.

I will be graduating soon. Can I keep my IU email address? How long will my Webmail or Exchange account remain active?

Your Exchange account will be disabled after the second consecutive registration period during which you do not register for classes, around February or March.

However, you can keep your IU email address. Read more through this knowledgebase post.

If you would prefer, you may create an alumni email account through the Alumni Office.